Here're some tips on how to deal with returns and refunds:
I would like to share some tips for returns and refunds:
AliExpress suppliers rarely agree to accept returns and even if they do accept them, you don't usually get notified when they receive the returned item. Meanwhile, issuing a refund to the customer is up to you. From my experience, I suggest you have the returns sent to your office instead. If the product is not damaged or used, reship it later from your own destination.
This protocol is simpler for your customers, and you'll be able to offer better customer support.
If your store communicates the relevant information about product features and delivery terms, your return rate should average between 6-8%.
The two most frequent scenarios:
1.The order never shipped or is extremely late
2. The customer picked the wrong product or is not happy with the product's quality.
In the first scenario, it's unlikely that you'll get reimbursed from the AliExpress seller before issuing the customer's refund from your own balance. AliExpress sellers are generally opposed to issuing refunds. They typically claim that the order has shipped, at best offering a reshipment.
The risks increase when you start making more sales. Try to arrange a refund agreement with your supplier in the beginning because blind dropshipping can cause serious problems. For the most part, expect to cover product refunds yourself.
In the second case, you can apply your returns policy. Accept the return shipment at your office or warehouse. If it is due to a quality issue, cover the return costs and issue a refund. If your customer picked the wrong product or simply doesn't want the item anymore, covering returns costs is optional. That said, we still recommend issuing the refund.
How to avoid? Try to be strict in your approach and as persistent as possible. If the supplier refuses to refund you even when there's an acceptable reason for the return (the package was never delivered or the order's tracking status is pending for 30 days), apply for the AliExpress Buyer's Safety Programme. Write the supplier every day. Bombard him or her with bad reviews.
Let me know if there's anything else you would like to know!