Dropshipping lead time, pricing and returns

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Dropshipping lead time, pricing and returns

BebsTods

Hi I am new.. I just finished importing all of my products to my store and I am confused and worried about a few things. Bear with me.. I don't know much about how this works.

1' Where is the shipping lead time info? How do customer know how long it takes to ship?
I would like to mention it somewhere but after I import my product from Oberlo that info disappears and it looks like I would have to go back and go into each original listing by the supplier to get that information. What happens if that changes? Say it was 15-25 days when I import it, then it changes..will I be notified?

2' If there are options to ship from the US and Epacket from China with free shipping will it automatically choose the free shipping option or this something I have to handle manually? I am worried that the free shipping option with epacket won't be automatic.

3' I didn't notice that some variants were smaller or modified for example, offered with or without an item that affects the price. When I clicked on the suggested price, it was applied to all then I when I go back to edit it in Shopify, it comes up at being on sale which I don't want.

4' This is a Shopify question I guess, but returns; how does it work if a customer doesn't like a item that has been drop shipped? Is there a link to where to find this info?

Magda

Hey BebsTods

Welcome to the community, happy to have you here! No worries about being confused at first, we were all there at some point. I'll go in order of your questions so I don't miss anything.

The shipping time is located on the original listing. They do not normally change, most suppliers ship with ePacket that takes 15-25 business days. So, we suggest adding a page into your menu with the time frame and adding this into your shipping titles so customers are aware. Here is a guide on setting up your shipping!
In your Oberlo Settings page there is an option to auto-select ePacket. Here is how to get there in 3 steps:
If you'd like to change the price of any variants once they are in Shopify, you will need to do so in Shopify itself. If you go to Products and click on the product, you can scroll down to see all the variants. Here, you can change the prices! If that's too time consuming, I'd suggest using the bulk-editor to raise them all slightly so that you cover your costs.
Returns are a little more complicated. Unfortunately, you can not just give your customer your suppliers address and have them return it there, as they will know you are dropshipping. Normally, we suggest the customer return the product to yourself. Then, you can send it to the supplier if it's broken or use it for a giveaway if it's in good quality. Here is a guide on the different ways to deal with them!

Hope this all helps!

BebsTods

Magda, thanks so much that was really helpful! I still don't really understand how to set up shipping for drop shipped products and my hand made items though. I will be shipping to the US and Canada via epacket free shipping for all 3rd party products coming from China but my handmade items will be shipping from Canada. I am afraid to go live because I am not 100% confident with my shipping settings and understanding of it.

BebsTods

I forgot to add that I will also be shipping to other countries through epacket but the main confusion is that i also have these products that I make that are made in Canada that are not part of the epacket method.. do I just add the shipping cost to the item or is there a setting that takes care of that?

Paco

Hey @BebsTods - In my experience it makes more sense to 'bake the shipping cost into' the total price of the product. Especially when they're handmade, custom products. If you were to offer two parallel shipping options for separate suppliers, it can get a little messy. You can use an app like Better Shipping to offer product specific shipping rates, but it's much easier to just include the cost in your price. And as a customer, who doesn't love free shipping?